Part-Time Care Advocate
Tomorrow Health
Location: Remote
Schedule: Monday – Friday, 2:00 PM – 8:00 PM PST (30 hours/week)
Compensation: $18 – $20 per hour (based on experience)
Employment Type: Part-Time
About Tomorrow Health
Tomorrow Health is transforming the future of home-based healthcare. We build innovative technology that simplifies how care is ordered, delivered, and reimbursed — ensuring that patients receive the right care at the right time, in the comfort of their homes.
We believe in putting patients first, valuing diverse perspectives, and treating every individual with empathy and respect. Join us if you’re passionate about improving healthcare delivery, leveraging technology for good, and thriving in a collaborative, fast-paced environment.
Position Overview
As a Care Advocate, you will play a vital role in our Customer Experience Team — directly supporting patients, caregivers, and healthcare partners. You’ll manage patient communications, guide individuals through onboarding and follow-up processes, and ensure timely coordination of care. This role requires empathy, attention to detail, and the ability to navigate multiple priorities in a dynamic, startup environment.
Key Responsibilities
- Serve as the primary point of contact for patients and providers via phone, email, and text.
- Support patient onboarding, answer inquiries, and ensure smooth issue resolution.
- Conduct proactive check-ins with patients and providers to ensure timely documentation and care delivery.
- Manage multiple patient cases simultaneously while maintaining accuracy and timeliness.
- Utilize internal tools and CRM systems (e.g., HubSpot, Google Workspace, Slack) to track communications and progress.
- Uphold a patient-first approach by advocating for timely, compassionate, and effective care.
- Communicate professionally and tactfully with all stakeholders.
Qualifications
- Minimum 1 year of experience in customer service, customer success, or a related field (healthcare experience preferred).
- Strong communication skills with professional phone and email etiquette.
- Highly organized with the ability to multitask and prioritize effectively.
- Proficiency with Google Workspace, CRM platforms (e.g., HubSpot), and cloud-based communication systems.
- Empathetic, patient-focused, and collaborative mindset.
- Must be available during scheduled hours (2:00 PM – 8:00 PM PST, Monday–Friday).
Technical Requirements
- Reliable internet connection (minimum 15 Mbps download / 3 Mbps upload).
- Access to a private, HIPAA-compliant workspace suitable for confidential communications.
Compensation & Benefits
- Hourly Rate: $18 – $20 (based on experience)
- Part-Time Benefits:
- 401(k) retirement plan
- Monthly wellness reimbursement
- Access to wellness resources and employee support programs
Join Us
At Tomorrow Health, you’ll help shape the future of home healthcare. If you’re motivated by meaningful work and driven to make a positive impact, we invite you to apply and grow with our team.
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